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1. Data Controller and Contact
The controller responsible for processing personal data is TECHNIC-ACHAT, a SARL with a capital of €7,500, registered with the Bordeaux RCS under No. 497 738 914, whose registered office is located at 9, rue de Lugan, 33130 Bègles, France.
For any questions regarding data protection or to exercise your rights, you can contact our Data Protection Officer:
- By email: contact@technic-achat.com
- By post: Technic-Achat, 9 rue du Lugan, 33130 Bègles, France.
2. Data Collection, Purposes, and Legal Bases
We collect and process your personal data through our website for the following purposes:
Order Processing and Management (Legal basis: Execution of a contract)
Data collected: Name, first name, billing and shipping address, phone number, and email address. These details are mandatory to process, prepare, and deliver your orders.
Secure Payment Processing (Legal basis: Execution of a contract)
Payment data is securely handled by our trusted payment gateways: Monetico (Crédit Mutuel / CIC) and PayPal. We do not store any credit card numbers or banking details on our servers.
Order Shipping and Delivery (Legal basis: Execution of a contract)
Your delivery coordinates are shared with our logistics partners for parcel dispatch and delivery tracking: Colissimo (La Poste), Chronopost, Geodis, and GLS.
Live Chat Customer Support (Legal basis: Legitimate interest / Pre-contractual measures)
We use Smartsupp to provide a real-time chat service. Conversations and technical data (IP address, browser type) may be processed to assist you with your inquiries.
Customer Reviews and Feedback (Legal basis: Legitimate interest)
Following a purchase, your email address and order details may be shared with Société des Avis Garantis to collect verified customer reviews about your buying experience.
Website Security and Performance (Legal basis: Legitimate interest)
We use Cloudflare to secure our website against attacks, optimize page loading speeds, and filter malicious traffic. Technical data (such as IP addresses) is processed for system security.
Audience Measurement, UX Analysis, and Advertising (Legal basis: Consent)
Subject to your explicit consent via our cookie consent manager (Tarteaucitron / Google Consent Mode v2), we use:
- Google Analytics (GA4) & Google Tag Manager: Statistical audience analysis.
- Google Ads: Conversion tracking and personalized advertising.
- Hotjar: Heatmaps and user session analysis to improve navigation and user experience
3. Data Recipients and Subprocessors
Your personal data is strictly intended for authorized Technic-Achat personnel and our technical subprocessors:
- Payment Processors: Monetico, PayPal.
- Shipping & Logistics: Colissimo, Chronopost, Geodis, GLS.
- Customer Support & Reviews: Smartsupp, Société des Avis Garantis.
- Security & Infrastructure: Cloudflare.
- Advertising & Analytics: Google (Google Ads, GA4, GTM), Hotjar.
4. Data Transfers Outside the European Union
Some of our service providers (Google, PayPal, Cloudflare, Hotjar) host data in the United States or other countries outside the European Economic Area. These transfers are governed by European Commission adequacy decisions (such as the EU-U.S. Data Privacy Framework) or Standard Contractual Clauses guaranteeing an adequate level of protection.
5. Data Retention Periods
- Order and Invoicing Data: Retained for the duration of the commercial relationship, then archived for 10 years to meet legal, accounting, and tax obligations.
- Customer Support & Chat History: Retained for the duration needed to resolve the inquiry, up to 3 years.
- Cookies and Analytics Trackers: Audience and UX data (GA4, Hotjar) collected with your consent are kept for a maximum of 13 months.
6. Data Security
Technic-Achat implements appropriate technical and organizational safeguards (SSL/TLS encryption, restricted access controls) to protect your personal data from unauthorized access, loss, or alteration.
7. Your Rights and Remedies
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access, rectify, erase, and port your personal data.
- Right to restrict or object to data processing.
- Right to withdraw your consent at any time for cookies or marketing communications.
To exercise any of these rights, please contact us:
- By email: contact@technic-achat.com
- By post: Technic-Achat, 9 rue du Lugan, 33130 Bègles, France.
If you beliee your rights have not been respected, you have the right to lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr or your local European data protection authority.